The way brokerages function often is a mystery to the consumer and it often comes as a shock to new agents who think that the brokerage is there to "support" them. Most brokerages disconnected from customer service and the newly licensed agent course became the big cash cow. They recruited and recruited throwing anyone with a license and a pulse up against a wall and hoping that something will stick.
It is very interesting that just as consumers are demanding ever more hyper-local content and knowledge from agents that we are also seeing another distinct trend in the opposite direction: the tendency to list and sell to larger and larger geographic areas.
How exactly should one define success in real estate? How should these bottom line numbers like sales production and number of listings held factor into a home owners decision about who to sign a listing contract with?
Over the past four months, I've had five transactions with one particular big-box bank. All save one were a complete nightmare. all I ever get from the powers that be at any Big-Box Bankmart is snarky arrogance bordering on disdain. Its pretty simple....Big-Box Bankmarts pretty much feel that they are in full control of the situation.
You see, in addition to everything else that I do to complete transactions, I am being confronted with host of escrow issues that I've never seen before. I find myself on the phone constantly trying to prod the banks to close loans that I've had commitments and appraisals on since the beginning of the last century.